Resume

PROFESSIONAL SUMMARY

Senior Healthcare IT Program Manager and Practice Leader with eleven years of experience building and scaling a professional services organization responsible for software implementation, client onboarding, clinical workflow design, and regulatory compliance across a portfolio of nearly 300 hospitals. Founded and led a net-new practice from the ground up, developing all documentation, resource strategy, capacity planning, contracting models, statement of work development, and program governance frameworks required to deliver at scale. Drove measurable financial impact by absorbing 300% workload growth without headcount increase through strategic process improvement and operational discipline. Proven track record of cross-functional stakeholder management, budget oversight, risk mitigation, change management, and delivery excellence across the full implementation lifecycle in a complex, highly regulated SaaS environment. Experienced pre-sales partner with a track record of supporting go-to-market efforts, scoping engagements, and driving services revenue growth. Finance degree with applied experience in budget management, revenue forecasting, and contract economics.

EXPERIENCE

Basenji Woodworking, LLC | Vancouver, WA

Owner/Founder | September 2022 – Present

  • Owned full P&L responsibility, budgeting oversight, financial planning, pricing strategy, accounts payable and receivable, and tax compliance across all business operations.

  • Managed end to end client engagement from business development and discovery through delivery and client sign-off, ensuring consistent quality and client satisfaction.

  • Developed all processes for inventory, bookkeeping, and internal documentation to support scalable business operations.

  • Utilized AI tools to expand design offerings and enhance marketing materials, driving business development and client acquisition.

Cerner Corporation | Kansas City, MO

Manager/Lead Consultant | October 2019 – August 2022·      

  • Led professional services delivery across a portfolio of nearly 300 Critical Access and Community Hospitals in the CommunityWorks division, managing the full implementation lifecycle from client onboarding through go-live and ongoing support across a SaaS platform.

  • Managed resource allocation across concurrent implementation projects and ongoing support operations, identifying and mitigating delivery risks through proactive workforce forecasting, capacity planning, contracting model development, and process standardization.

  • Absorbed 300% workload growth without any increase to headcount through strategic process improvement, operational discipline, and program governance.

  • Provided executive reporting on KPIs, OKRs, business unit performance, client health, delivery outcomes, and regulatory risk across a portfolio of nearly 300 hospital clients, tracking metrics against forecast to ensure alignment with business objectives.

  • Managed customer success outcomes including contract renewals, escalation management, and ongoing service delivery, driving time to value and long-term client retention.

  • Developed new statement of work and contracting model for Quality Measures in the CommunityWorks organization, closing a forecasted revenue gap of $15 million over ten years and enabling timely revenue recognition.

  • Partnered with sales as subject matter expert and primary demo lead on pre-sales engagements, supporting go-to-market efforts and services bookings across the CommunityWorks client base.

  • Delivered quarterly communications and regulatory updates to over one thousand contacts across nearly 300 client organizations.

  • Led cross-functional stakeholder alignment across engineering, clinical operations, regulatory affairs, and client leadership, driving shared goals and resolving competing priorities without direct authority.

  • Established governance frameworks that standardized delivery, tracked performance metrics, and ensured consistent service quality across the full client portfolio.

Team Lead/Senior Consultant | June 2017 – October 2019

  • Built and led a professional services center of excellence responsible for all implementations, upgrades, and support operations for Quality Reporting solutions across the CommunityWorks organization, delivering against a portfolio of approximately 40 client engagements per year.

  • Recruited, developed, and coached team members through individual sessions, group settings, and formal performance reviews, building a high-performing delivery team.

  • Managed full engagement delivery and executive stakeholder management across the implementation lifecycle, from scoping and onboarding through go-live and handoff.

  • Identified and quantified a data integrity issue affecting approximately 50 client facilities, driving resolution through engineering and executive channels and protecting over $10 million in potential penalties and reputational damage.

  • Developed and maintained the Quality Measures practice roadmap, overseeing regulatory change management from CMS and The Joint Commission across platform capabilities, client workflows, and internal processes.

  • Developed upgrade strategy for yearly Quality Reporting settings across all CommunityWorks clients, saving more than one FTE annually through process improvement and operational efficiency.

  • Refocused client-facing documentation to deliver simpler, faster, and more effective implementations, reducing time to value across the client portfolio.

  • Instilled a team culture of continuous improvement, leading to high employee engagement and delivery excellence across internal and external projects.

  • Led more than 60 go-live events across the CommunityWorks client base, supporting Critical Access and Community Hospitals through EMR activation and quality reporting solution deployment.

Consultant | March 2014 – June 2017

  • Selected to consult with early adopter clients under Cerner's pre-release implementation program, partnering directly with engineering to validate functionality before general availability and serving as a testing partner across multiple solution areas.

  • Led the largest Electronic Clinical Quality Measures file submission in the first year of the CMS program, coordinating across client, regulatory, and technical teams to deliver on time.

  • Developed training materials in an entirely new format, improving comprehension, simplifying maintenance, and reducing support ticket volume across the client base.

  • Overhauled implementation project plans to improve client satisfaction, reduce time to value, and eliminate waste across the delivery process.

  • Developed and facilitated onboarding and knowledge transfer programs for associates joining the Quality Reporting Team.

  • Managed the largest Cerner client go-live on the eQualityCheck abstraction tool, displacing third-party abstraction vendors including Premier and Press Ganey through vendor management and competitive solution delivery, establishing the implementation model for all future eQualityCheck projects.

Delivery Consultant | June 2011 – March 2014

  • Configured Core Measures and Meaningful Use settings for clients on the Cerner Millennium platform during the height of the HITECH Act implementation boom, supporting hospitals transitioning from paper to electronic health records.

  • Consulted on clinical workflow and software configuration to satisfy CMS and Joint Commission Quality Reporting compliance requirements across a growing client portfolio.

  • Supported full project lifecycle activities across multiple concurrent client engagements, following structured delivery methodology through discovery, configuration, validation, and go-live phases.

  • Revised internal documentation for periodic regulatory program updates, ensuring accuracy and compliance with current CMS specifications.

  • Provided knowledge transfers and onboarding support to incoming associates joining the Quality Reporting team.

SKILLS, CERTIFICATIONS, AND METHODOLOGIES

Certifications & Professional Development

Lean Six Sigma Green Belt, Crucial Conversations, Crucial Accountability, Influencer, Situational Leadership, HIPAA Privacy and Security, ISO 9001 Internal Audit Support, PMP (In Progress)

Methodologies & Frameworks

Lean Six Sigma DMAIC, Value Stream Mapping, 5S, Waterfall, Agile/Scrum, RACI, Kotter 8 Step Change Model, Change Management, Continuous Process Improvement, Program Governance

Core Competencies

Professional Services Leadership, Program Management, Implementation Management, Client Onboarding, Stakeholder Management, Cross-Functional Leadership, Portfolio Management, Delivery Excellence, Escalation Management, Change Management, Risk Mitigation, Capacity Planning, Resource Allocation, Budget Management, Revenue Recognition, Statement of Work Development, Pre-Sales Support, Go-To-Market Execution, Regulatory Compliance, SaaS Delivery, Time to Value, Process Improvement, Operational Excellence

Technical Proficiency

Healthcare IT & Clinical Systems: Cerner Millennium Suite, PowerChart, FirstNet, PathNet, SurgiNet, eQualityCheck, Quality Measures Summary MPage, Quality Measures Widget, Electronic Clinical Quality Measures Business Objects Reports, Cerner Millennium Configuration & Build Tools (20+)

Business Intelligence & Analytics: SAP Business Objects, Tableau, Microsoft Power BI, MyBI, SQL, Cerner Command Language (CCL)

Project Management: Jira, SharePoint 2010/2013/2016/Online, Microsoft Project, Microsoft Teams, SurveyMonkey

HR & People Management: Workday, Workday Recruiting, Workday Performance, PeopleSoft

Business Operations: Concur, DocuSign, QuickBooks, ServiceNow, Remedy, SAP, Siebel, Intuit

Office & Productivity: Microsoft Office 365, Microsoft Visio, OneDrive, Google Workspace, Adobe Acrobat, Squarespace

Communication & Collaboration: Microsoft Teams, Skype for Business, Slack, WebEx, Zoom, Yammer, Google Meet, Lync

AI Tools: Claude, ChatGPT, DALL-E, Microsoft Copilot, Google Gemini

Design & CAD: Autodesk Fusion 360, SketchUp, Squarespace Designer

EDUCATION

Kansas State University | Manhattan, KS

Bachelor of Science in Finance | May 2011

Download Resume
Download Resume